π How to Track Your Order β Important Tips for First-Time Users
Welcome to our live shipment tracking portal! Here are a few quick things to keep in mind when tracking your order:
1. Where to Find Your Order ID
Check your Order Confirmation Email or SMS. Your Order ID is a unique number (e.g., #1001) assigned to you right after checkout.
You do not need to type the # symbolβjust enter the number directly into the tracking box (e.g., 1001).
2. Live Local Tracking vs. Courier Partners
Local Deliveries: If your delivery address falls within our direct delivery network, your package status will update here live from our local logistics hub.
National / Regional Deliveries: Orders handled by third-party courier partners will be updated according to their courier scan schedules.
3. How Status Updates Work
Order Placed: We have received your order and are preparing it at our warehouse.
In Transit: Your package has left the facility and is on its way to your local hub.
Out for Delivery: Our delivery executive has picked up your parcel and will deliver it today.
Delivered: The package has reached your address.
4. Tracking Updates Delay
π¬ Need Extra Help or Facing an Issue?
If you run into any problems with your order or tracking status, we are here to help!
Email Us Directly: π§ Send us an email at CC@track.shrinidhi.online
Include Details: Please make sure to include your Order ID and a brief description of the issue in your message so we can assist you faster.
Response Time: Our support team responds to all email inquiries within 24 hours.